"As I mentioned I wanted to drop you a note to say thank you for the last few days and in particular to highlight how happy we were with the service we received from you and your exceptional team.

I have had the fortune and sometimes misfortune to stay at some of the most reputable hotels around the world and I have to say that I have never experienced the levels of customer service that we encountered at the Ice House. You should be truly proud of how well your team look after your guests."

Tony